Frequently asked questions

Is every item really one of a kind?

Yes. Quantity is fixed at one, backorders are off, and sold items never return to stock.

What facts can I trust on a product page?

Only source-stated facts and approved public policy are shown. Missing material, size, certificate, grade or origin is omitted.

Where do you ship?

Initial launch is limited to the United States and Canada. Standard shipping is free from 49 USD or 49 CAD after discounts; below that threshold it is 6.99 USD in the US or 8.90 CAD in Canada. Standard transit is estimated at 7–14 business days after dispatch.

Can I return an in-stock piece?

In-stock pieces are Final Sale. A wrong item, transit damage or a material mismatch with disclosed facts enters human exception review.

Can I request a custom design?

You may ask through chat or the contact page and include an email address, but launch scope is consultation only. Formal quotes, payments, design approval and production orders are not open yet.

Can the concierge see my order?

Only after you sign in, and only your own authorized order or custom-project status. It cannot access another customer’s data.

Is this store accepting real payments now?

Yes. Available methods are shown at checkout and processed securely by Stripe.